Frequently Asked Questions

 

Cupcakes are not the answer. Cupcakes are the question.
Yes is the answer.

 

Need more information? Here are some of the frequently asked questions our customers ask us.

Click the questions below or ( Expand All | Collapse All )

 

What size are your cupcakes?
Our  regular sized cupcakes have a base diameter of 5.5cm and our mini cupcakes have a base diameter of 3.5cm.
Do you have individual cupcakes for sale?
Yes, you can purchase our cupcakes at our West Footscray store from Tuesday to Saturday. Please note that there is limited stock and flavours available.
What methods of payment do you accept?
Our preferred method of payment for pre-orders is through Electronic Funds Transfer (EFT), although we can accept EFTPOS at our store ($10.00 minimum).
When should I place my order?
To avoid disappointment we recommend you place your orders 7 days in advance (subject to availability).
For events and corporate orders, we recommend you place your order at least 2-3 weeks in advance. Just send through your order once you’ve made your decision, for urgent orders please give us a call.
How long will my cupcakes stay fresh and how should I store them?
Our cupcakes are best consumed the same day of purchase but may last for up to 3 days as we don’t use any preservatives. They are best stored at room temperature in an airtight container or in the boxes provided wrapped completely in plastic wrap.
Do you have Cupcake Stands for hire?
Yes, we have a wide range of cupcake stands for hire at $30.00 with a bond of $100 or $150 depending on size. For our Terms and Conditions of hire click HERE.
Do you provide Delivery and Set-up services?
Yes, our delivery fees start at $20.00 and $40.00 with set-up. Please send us an email for an accurate quote.
Do you make Cutting Cakes and/or Giant Cupcakes?
Yes, our cutting cakes start at $45.00 and our giant cupcakes at $75.00.
How do I collect my order?
You can pick-up your order at our West Footscray store or have them delivered to you from $20.00 subject to availability.
Do your cupcakes contain any allergens such as dairy, eggs or nuts?
Our cupcakes contain wheat, dairy, eggs, soy and may contain traces of nuts and seeds.
Do you make custom cupcakes?
Yes, we can make custom cupcakes to suit your needs. Just bare in mind that any customisation will incur additional fees per cupcake. Please send us an enquiry via the Contacts tab for an accurate quote.
How are your cupcakes packed?
Our cupcakes are packed in our signature boxes for both our Regular and Mini cupcakes.
Can I order cupcake and have them delivered to a loved one?
Absolutely, our cupcakes can be ordered for any special occasion and delivered to the work place or home of your special someone with a greeting card. Delivery charges start at $20.00 and is subject to availability.
Do you have any wholesale opportunities?
Unfortunately we no longer have any wholesale opportunities.

 

Still haven’t found what you’re looking for? Why don’t you contact us and we will endeavour to get back to you in 48 hours.

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